Responsible Gaming: Player Safeguards & Helpline Support
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Casino gaming is a form of leisure, not a financial remedy or career path. If you find yourself betting more than you can afford, borrowing funds to gamble, hiding gambling habits from family, or chasing losses, you should pause immediately.
Our platform empowers you with proactive protection controls: configure daily deposit ceilings, set automatic session time limits, or request immediate temporary or permanent account self-exclusion through our player portal.
| Support Organization | Contact Channel | Service Scope |
|---|---|---|
| PAGCOR Responsible Gaming | Tel: (02) 8521-1551 | National Self-Exclusion Registry & Counseling |
| Bridges of Hope Philippines | Tel: (02) 7964-4460 | Professional Addiction Rehabilitation Hubs |
| Gamblers Anonymous Philippines | Hotline: 0917-306-2233 | Peer-led 12-Step Recovery Support Groups |
| National Center for Mental Health | Hotline: 1553 (Toll-Free) | 24/7 Crisis Intervention & Emotional Support |
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Play Real Money Games Now →Responsible Gaming Advisory (Strictly 21+)
Gambling involves financial risk and can become addictive. Only wager funds you can afford to lose. Under Philippine Presidential Decree No. 1869, individuals under 21 years old are strictly prohibited from casino gaming. If you or someone you know requires assistance, contact the PAGCOR Responsible Gaming Helpline (02) 8521-1551 or Gamblers Anonymous Philippines.
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Frequently Asked Questions
How do I request self-exclusion from Free 20 Bonus PH?
Navigate to Account > Responsible Gaming and select Self-Exclusion, or message 24/7 Live Support to lock your profile for 6 months, 1 year, or permanently.
Can a self-exclusion request be cancelled early?
No. To protect players during moments of vulnerability, self-exclusion bans cannot be rescinded or shortened under any circumstances.
Can family members request an exclusion for a loved one?
Yes. Family members can submit an exclusion application through PAGCOR's Family Exclusion program by providing proof of relationship.
Are there fees to access counseling helplines?
The NCMH Crisis Helpline (1553) is completely toll-free nationwide from landlines and mobile phones.